- Your Contract with Sonya Walker
Customers accept the terms and conditions at the moment of making an order. It is at this point that a contract between Sonya Walker and the Client comes into existence. Sonya Walker reserves the right to decline any booking at their discretion. The contract, including all matters rising from it, is subject to Czech Law and the exclusive jurisdiction of the Czech Courts. We have no authority to vary or omit any of these terms or promise any discount or refund.
- Payment, Cancellation, refund and procedure to cancel a booking
The deposit paid is non-refundable. The balance of all monies due, including any surcharges applicable at that time, must be paid to Sonya Walker by the date & place specified for each tour.
2.1. Cancellation fee / refund (in case it is paid in advance): Cancellation earlier than 16 days before the services begin will be charged just for the transactions fees and the rest will be returned. // Cancellation between 15-11 days before the services begin will be charged a 50% fee of the whole amount. // Cancellation within 10 calendar days before the services begin will be charged a 100% cancellation fee (no refund).
- Changes by You:In case you book by e-mail, any changes to the original booking must be confirmed by email by the person submitting the booking. Whilst every reasonable effort will be made to accommodate changes and the additional requests, availability cannot be guaranteed.
- Changes by Us:Sonya Walker will use its best endeavors to operate all tours as advertised, by entering into this contract the Client accepts that it may prove necessary or advisable to vary of modify a tour itinerary or its content due to prevailing local conditions. Sonya Walker reserves the right at any time to cancel or change any of the facilities, services or prices described in the advertising, and to substitute alternative arrangements of comparable monetary value without compensation and accepts no liability for loss of enjoyment as a result of these changes. If a major change becomes necessary Sonya Walker will inform through the websites the Client as soon as reasonably possible if there is time before the tour date. The definition of major change will depend on the individual tour and circumstances.
- Cancellation by Us: Sonya Walker reserves the right to cancel a tour in any circumstances but will endeavor to avoid this unless absolutely necessary.
- Travel Insurance:Clients together with their personal property including baggage are at all times solely at their own risk. Clients are wholly responsible for arranging their own insurance. Clients making their own arrangements should ensure that there are no exclusion clauses limiting protection for the type of activities in their tour.
- Passports, identification and Visas:It is the responsibility of the Client to be in possession of a valid passport, identification and visa permit for the duration of the tour.
- Age, Fitness and Participation:Sonya Walker‘s tours suit outgoing and energetic people. All Clients are expected to satisfy themselves prior to booking that they are fit and able to complete the itinerary of the tour. Sonya Walker reserves the absolute right to decline a booking at their discretion. Clients agree to accept the authority and decisions of Sonya Walker’s tour guide whilst on tour with us. If, in the opinion of such person, the health or conduct of a Client before or after the departure appears likely to endanger the safe, comfortable or happy progress of the tour, the Client may be excluded from all or part of the tour.
- Czech Laws and Behaviour:All participants in tours operated by Sonya Walker are expected to obey Czech laws and regulations and any failure to do so will relieve Sonya Walker of all obligations that they may otherwise have under these booking conditions. Sonya Walker expects the Client to have consideration for other people. If, in Sonya Walker’s opinion, any Client behaves in such a way as to cause or be likely to cause danger, annoyance or distress to any third party or damage to property, Sonya Walker is entitled, without prior notice, to terminate the tour of the Client concerned. In this situation, the Client concerned will be required to leave the tour. Sonya Walker will have no further responsibility towards the Client. No refunds will be made and Sonya Walker will not pay any expenses or costs incurred as a result of the termination.
- Illness or Disability:Anyone suffering from illness or disability or undergoing treatment for any physical or medical condition must declare the true nature of such condition at the time of booking and make arrangements for the provision of any medication or other treatment required during the tour. Failure to make such disclosure will constitute a breach of these booking conditions and result in such persons being excluded from the tour in which case all monies paid will be forfeit. This will not prevent the Client from participating in the tour but will enable Sonya Walker to take additional precautions for the Client’s safety and enjoyment at such times as may be appropriate.
- If You Have a Complaint:If the Client has a complaint about any of the tour arrangements the Client must bring it to the attention of the tour guide at the time so that he may use his best endeavors to rectify the situation. It is only if Sonya Walker is made aware of any problems that there will be the opportunity to put things right. Failure to complain on the spot will result in the Client’s ability to claim compensation from Sonya Walker being extinguished. Should the problem remain unsolved a complaint must be made in writing to Sonya Walker within 5 days of the completion of the tour.
- Our Responsibilities: The tours operated or supplied by Sonya Walker have been designed to provide participants with an exposure to the true nature of the environment visited and therefore involve an element of potential risk and exposure to potential hazards. All bookings are accepted on the understanding that such risk and hazards are appreciated by the Client and that they undertake all tours at their own will.
The name Sonya Walker and other graphics, logos, designs, page headers, button icons, scripts and service names are trademarks or trade dress of Company in the US and/or other countries. Company’s trademarks and trade dress may not be used, including as part of trademarks and/or as part of domain names, in connection with any product or service in any manner that is likely to cause confusion and may not be copied, imitated, or used, in whole or in part, without the prior written permission of the Company.
Third Party Websites and Content
The Site contains (or you may be sent through the Site or the Service) links to other web sites (“Third Party Sites”) as well as articles, photographs, text, graphics, pictures, designs, music, sound, video, information, applications, software and other content or items belonging to or originating from third parties (the “Third Party Applications, Software or Content”). Such Third Party Sites and Third Party Applications, Software or Content are not investigated, monitored or checked for accuracy, appropriateness, or completeness by us, and we are not responsible for any Third Party Sites accessed through the Site or any Third Party Applications, Software or Content posted on, available through or installed from the Site, including the content, accuracy, offensiveness, opinions, reliability, privacy practices or other policies of or contained in the Third Party Sites or the Third Party Applications, Software or Content. Inclusion of, linking to or permitting the use or installation of any Third Party Site or any Third Party Applications, Software or Content does not imply approval or endorsement thereof by us. If you decide to leave the Site and access the Third Party Sites or to use or install any Third Party Applications, Software or Content, you do so at your own risk and you should be aware that our terms and policies no longer govern. You should review the applicable terms and policies, including privacy and data gathering practices, of any site to which you navigate from the Site or relating to any applications you use or install from the site.