General Terms and Conditions
General Terms and Conditions
Parties: Sonya Walker , ICO: 74765272, Janovskeho 1118/14, Praha 7 (hereinafter referred to as SW) and natural and legal persons (hereinafter referred to as the Client).
The subject of these General Terms and Conditions of Sonya Walker is the provision of a guide or delegate service, hereinafter referred to as “guide services”. (hereinafter referred to as the “GTC”) is the modification of the terms and conditions in the ordered services. GTCs are an integral part of all arrangements. By confirming the offer – Offer for the Client (hereinafter referred to as the “Offer”) – the Client acknowledges the following GTC as binding for all performance related to the subject of GTC.
Order and Order Acceptance
Guide service orders, including related services, must be in writing (fax, e-mail, SMS). By signing the offer, the Client expresses his / her consent to the services, terms and prices specified therein. Upon receipt of a confirmed offer, the arrangements set out therein become binding on the intermediary. The SW is obliged to duly provide the services specified in the confirmed offer and the Client to withdraw them, including services specified in writing, signed by the authorized person of the Client.
If the Client, orthe person / representative appointed by him, additional services ordered, the SW and the Client are obliged to proceed in accordance with Clause 1.1. GTC.
The Client is obliged to pay the price for services provided by the SW, which are specified in the confirmed offer, including those ordered additionally in accordance with Clause 1.2. GTC, and also services demonstrably provided to third parties, which are directly related to the event.
The Client undertakes to pay invoiceswithin 3 days from the date of ordering the services, unless otherwise agreed. Whether quoted. The claim does not affect the maturity of the invoice.
The payment is deemed to have been made only when it is credited to the account of the SW which is stated on the invoice
Upon agreement with the SW, the Client may pay for the provided services in cash or by bank transfer.
If the Client is in delay with payment of the payment for the provided services, the Client is obliged to pay the SW beside the due amount also contractual interest on late payment in the amount of 0.01% of the outstanding amount for each commenced day of delay starting on the first day following the due date of the tax document (invoice) until it is paid.
A) If the confirmed offer is cancelled by the Client pursuant to Article 1. of the GTC, the Client undertakes to pay the relevant fine in such a way that
– if cancelled 14 days or more before departure 0% charge
– if cancelled less than 14 to 7 days prior to departure 50% charge
– if cancelled less than 7 days prior to departure or no show at the time of departure 100% charge
The Client may, with the knowledge of the SW, send an alternate for himself. In this case, the SW withdraws from the cancellation fee and does not charge any fee.
B) SW reserves the right to change the program, or to cancel the whole trip, stay, event, corporate event, within 1 day prior to the event. There must be a serious reason to do (illness, weather condition, political situation etc.)
SW could send an alternative to provide the services (upon the agreement with the Client).
If the agreed cancellation happened (with no alternative) the Client will receive the whole paid amount back.
Cancellation of the order must be made in the form of a written (fax, email) or electronic, in the case of the person arranging his order according to the confirmed offer, which is obliged to confirm the accepted cancellation in the same form without undue delay.
The Client is obliged to file a claim for services provided by the SW with a person who arranges for his order according to a confirmed offer, immediately after finding deficiencies at the place of their provision, ie in the SW, event. in written (fax) or electronic form no later than 3 days after the event. Later claims will not be considered.
Any potential disputes arising in connection with the provision of the guide service and related services of the SW shall be governed by the Czech law and shall be settled by the general court of the SW regardless of the registered office / residence of the other party.
If the SW is unable to comply with the agreed conditions due to force majeure in all its efforts, it has the right to cancel the order or to cancel the order. change it accordingly. Force majeure means, in particular, war, mobilization, internal disturbances, confiscation, strike, lockout, damage to the hotel and its facilities due to natural disasters or internal disturbances, export and import restrictions, explosions, epidemics, lack of material caused for the above reasons; in case of force majeure, the Client is not entitled to apply any sanctions or equivalent claims against the SW.
If the Client changes the number of participants, the Client undertakes to notify the SW of this information at the latest 4 days before the agreed date of commencement of the event. In this case, SW reserves the right to change the type of accommodation, the number of beds in the room (according to capacity options and the status of current orders) and the agreed price. The SW and the Client are obliged to proceed in accordance with Articles 1 and 2 of the GBC.
If there is no agreement between the SW and the Client on matters relating to any additional changes required by the Client, SW reserves the right to cancel the order and to require the Client to pay the fine in accordance with Article 3. GTC, while the agreed price will correspond to the agreed price without adding the additionally ordered services that caused the order to be cancelled.
Prior to the commencement of the event, the Client is obliged to check the ordered services of the guide and related services and to report any shortcomings immediately to the responsible person in accordance with Clause 4.1. GTC. The Client is liable for all damages demonstrably incurred on the subject of the lease and beyond in connection with the use of the subject of the lease, even as a result of the activities or actions of its employees or third parties and is obliged to pay such damage upon request. The Client is also responsible for the safety of the participants and for damage to their health and property. The Client is obliged to respect the requirements of the SW for the protection of hotel property.
Any disputed issues will be resolved by the SW and the Client preferably by personal or written contact and will be considered as a last resort.
Personal Data Protection by GDPR
Handling of personal data is governed by the applicable legal regulations, in particular by Regulation No. 2016/679 of the European Parliament and of the Council of 27 April 2016 on the protection of individuals with regard to the processing of personal data and on the free movement of such data.
SW has the legal authorization to process the customer’s personal data for the purpose of concluding and fulfilling the Travel Contract or other Contracts for the Provision of Tourism Services. SW collects and processes the following personal data of the customer (s):
first name, surname, title, date of birth / birth number, permanent address, telephone number, e-mail, travel document number, loved one’s contact details, bank details, payment records….
For the purpose of performance of the Travel Agreement or other Contract for the Provision of Tourism Services, the Customer acknowledges that his / her personal data will be provided to other subcontractors of services that are part of the tour / carrier, accommodation facilities, guides, delegates, insurance companies…. /
As a data subject, the Customer declares that the passenger or their legal representative who has been authorized to conclude the contract will be duly and timely informed of the use and processing of their personal data by the travel agent or other tourism service providers (other processors)
Customer’s consent to personal data processing is only required for a specific, specific purpose, such as a loyalty program. ZP is entitled to send its usual commercial marketing offers to its customers without this consent.
Detailed “Information on the processing of personal data (GDPR) and information on the rights of the customer in relation to the protection of personal data” is available at www.sonyawalker.com.
In the case of a tourist trip, the guide has the right to prohibit the client if his equipment and equipment does not correspond to the difficulty of the route.
At the latest on arrival, the mobile phone number will be communicated to the attendees in case of incident handling. However, as a rule, the subscriber will receive this number from the refinement instructions received 20 days before the trip. Unless otherwise stated, the price of the cable cars and the entrances to natural, historical and cultural attractions are not included in the price. The terms are binding on both parties. By signing the application, the participant confirms that he / she accepts it in full.
The General Terms and Conditions apply from 15February 2023 and are an integral part of the Travel Agreement.